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SalesForce Interview Questions

  1. What is Salesforce?
  2. What is a custom object in Salesforce?
  3. What does a custom object permit the user to do?
  4. What is Self-Relationship?
  5. What is an Object Relationship Overview?
  6. What can cause data loss in Salesforce?
  7. How is SaaS beneficial to Salesforce?
  8. How does Salesforce track sales?
  9. How many types of relationships are offered by Salesforce.com?
  10. What is the trigger?
  11. What is the difference between Trigger and Workflow?

Q1) What is Salesforce?

A)  Salesforce is the most effective Customer Relationship Management (CRM) product that is delivered to subscribers as a cost-effective software-as-a-service (SaaS).

Salesforce Interview Questions

Q2) What is a custom object in Salesforce?

A) In Salesforce, custom objects refer specifically to database tables that store data related to your company in Salesforce.com

What does a custom object permit the user to do?

Once the custom object is defined, the subscriber can perform the following tasks:

Create custom fields

Relate the custom object to other records

Track events and tasks

Build page layouts

Create a custom tab for the custom object

Analyze custom object data

Create dashboards and reports

Share custom tabs, custom apps, custom objects, and various other related components.

None of these tasks can be accomplished until the custom object has a definition.

Q3) What is Self-Relationship?

A) A Self-Relationship is a lookup relationship to the same object. It is this premise that allows users to take the object “Merchandise” and create relationships with other objects.

Q4) What is an Object Relationship Overview?

A) In Salesforce, the object relationship overview links custom object records to standard object records in a related list. This helps track product defects in related customer cases. Salesforce allows users to define different types of relationships by creating custom relationship fields on an object.

Q5) What can cause data loss in Salesforce?

A) Data loss in Salesforce can be caused by several reasons, including:

Changing data and date-time.

Migrating to percent, number, and currency from other data types.

Changing from the multi-select picklist, checkbox, and auto-number to other types.

Altering to multi-select picklist from any type except picklist.

Changing to auto-number except for text.

Changing from text area to e-mail, phone, URL, and text.

Q6) How is SaaS beneficial to Salesforce?

A) SaaS is subscription-based, so clients can choose not to renew and discontinue using the program at any time without penalty other than not being able to use Salesforce. SaaS is intended to help users avoid heavy initial startup fees and investments. SaaS applications use a simple Internet interface supported by easy integration.

Salesforce Interview Questions

Q7) How does Salesforce track sales?

A) Salesforce is a tracking program that records several helpful basic details, such as:

Number of customers served daily

Daily sales volume

Detailed reports from Sales Manager

Sales figures by month or quarter

Most importantly, Salesforce tracks and reports repeat customer activity, which is the key to any sales organization.

Q7) How many types of relationships are offered by Salesforce.com?

A) Salesforce recognizes two relationship types: Master-detail relationships and Lookup relationships.

Q8) What is the trigger?

A) The trigger is the code that is executed before or after the record is updated or inserted.

Q9) What is the difference between Trigger and Workflow?

A) This is one of the most frequently asked Salesforce interview questions. Workflow is an automated process that fires an action based on evaluation criteria and rule criteria. As described above, Trigger is the code that is executed on or after the record is updated or inserted.

Salesforce Interview Questions

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